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Baxi Heating UK Improves Field Service with Zebra Technologies

Zebra’s TC75 Touch Computers help get heating systems back up and running.

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By: DAVID SAVASTANO

Contributing Editor, Coatings World and Ink World, Coatings World and Ink World Magazine

Zebra Technologies announced that Baxi Heating UK Ltd.’s customer satisfaction levels have increased by 90% since deploying the Zebra TC75 touch computer.
 
Part of BDR Thermea, one of Europe’s largest manufacturers and distributors of domestic and commercial water and space heating systems, Baxi has equipped all its field engineers with Zebra’s TC75 to capture critical insights and make information accessible at the right time from the field to the Baxi contact center and back office systems on a real-time basis.
 
The TC75 touch computer scans all types of barcodes – even if dirty or damaged – takes photos, allows customers to sign on the screen, and can run training videos for new engineers and display full-color brochures to customers to enhance their experience.

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